DUBAI, UNITED ARAB EMIRATES
Accounts Assistant
Make a real impact by focusing on optimising operations and transforming our business processes. You will be at the core of our efforts to improve efficiency, streamline workflows and drive powerful changes that support our long-term growth. You will dive into current processes to identify what’s working, pinpoint what needs improvement and create data-driven solutions that set new standards for productivity and effectiveness across Focal.
As a Senior Operations Executive, you will oversee daily shipping operations, ensuring compliance with protocols, documentation, and customer requirements. You will handle supplier evaluations, inspections and record-keeping for quality assurance. Your role includes resolving shipping issues, maintaining safety standards, and monitoring customer-supplied property. You will report to the Senior Operations Manager, support the operations team and coordinate with port authorities, terminals and suppliers. Strong knowledge of all UAE port procedures, regulations and documentation.
- Ensure shipping protocols and documentation meet the requirements.
- Review of customer requirements and customer correspondence.
- Investigate and resolve shipping quality issues, damages or lost freight claims.
- Maintain safety standards and procedures.
- Ensure supplier evaluation is carried out based on standard procedure.
- Ensure purchased products and service are inspected.
- Safekeeping of records related to inspection.
- Ensure the control and monitoring of customer-supplied property.
- Ensure cargo requirements, tank cleaning and stability are met.
- Responsible for ensuring customer satisfaction, resolving complaints in a timely manner and conducting work as per procedures
- Strong understanding of shipping operations, documentation and compliance requirements.
- Strong knowledge of all UAE port procedures, regulations and documentation.
- Experience in supplier evaluations, quality inspections and record-keeping.
- Problem-solving skills to manage shipping issues, including damages and lost freight claims.
- Knowledge of safety standards, cargo requirements and tank cleaning procedures.
- Ability to monitor and manage customer-supplied property effectively.
- Excellent communication skills to ensure customer satisfaction and resolve concerns promptly.
- Strong attention to detail and ability to enforce operational procedures efficiently.
- A keen eye for detail and a proactive attitude to help keep operations on track.
- Strong communication skills for liaising with various stakeholders.
- A willingness to learn and grow within the shipping industry.
- A team-oriented approach to supporting different departments and operations.
- Graduate of degree level or hold recognised shipping qualifications applicable to the role.
- Minimum 2-3 years of experience in the shipping agency.
- Experience in the shipping, agency operations and logistics industry is a must.
- Excellent knowledge of all UAE Ports and strong background in Shipping Agency Operations.
A hands-on opportunity to expand your shipping knowledge and skills.
- Exposure to a dynamic and fast-paced environment.
- A supportive and collaborative team to guide your development.
- A chance to build on your existing experience while learning from experienced professionals.
- Compensation and benefits will be discussed upon interview.
INTERESTED ?
Submit Your CV
Join us and be part of a dynamic team that values innovation, collaboration and personal growth. You will work with committed, talented and driven professionals and contribute to Focal’s mission of excellence in the industry.
Feel free to send your CV to hr@focalshipping.com as well.
