Ras Al Khaimah, UAE
Assistant Operations Manager
Make a real impact by focusing on optimising operations and transforming our business processes. You will be at the core of our efforts to improve efficiency, streamline workflows and drive powerful changes that support our long-term growth. You will dive into current processes to identify what’s working, pinpoint what needs improvement and create data-driven solutions that set new standards for productivity and effectiveness across Focal.
Reporting to the Senior Operations Manager and working closely with our Operations, Sales and Finance teams, you will play a key role in ensuring smooth daily shipping operations by maintaining compliance, managing documentation and meeting customer requirements. This role also involves overseeing supplier evaluations, inspections and record-keeping, as well as managing shipping issues, damages and lost freight claims. You’ll also be responsible for maintaining safety, monitoring customer-supplied property and ensuring cargo, tank cleaning and stability compliance, all while upholding the highest safety standards and delivering service excellence.
- Ensure shipping protocols and documentation meet requirements.
- Review customer requirements and correspondence.
- Investigate and resolve shipping quality issues, damages or lost freight claims.
- Maintain safety standards and procedures.
- Ensure supplier evaluations are carried out according to standard procedures.
- Ensure purchased products and services are inspected.
- Safeguard records related to inspections.
- Ensure the control and monitoring of customer-supplied property.
- Ensure cargo requirements, tank cleaning and stability are met.
- Responsible for ensuring customer satisfaction, resolving complaints promptly and adhering to procedures.
- Strong understanding of shipping operations, documentation and compliance requirements.
- Experience in supplier evaluations, quality inspections and record-keeping.
- Problem-solving skills to manage shipping issues, including damages and lost freight claims.
- Knowledge of safety standards, cargo requirements and tank cleaning procedures.
- Ability to effectively monitor and manage customer-supplied property.
- Excellent communication skills to ensure customer satisfaction and resolve concerns promptly.
- Strong attention to detail and the ability to enforce operational procedures efficiently.
- A keen eye for detail and a proactive attitude to keep operations on track.
- Strong communication skills for liaising with various stakeholders.
- A willingness to learn and grow within the shipping industry.
- A team-oriented approach to supporting different departments and operations.
- A graduate with a degree or recognised shipping qualifications applicable to the role.
- At least 5 years of experience in a similar role.
- Experience in the shipping and logistics industry is a must.
- A hands-on opportunity to expand your shipping knowledge and skills.
- Exposure to a dynamic and fast-paced environment.
- A supportive and collaborative team to guide your development.
- A chance to build on your existing experience while learning from seasoned professionals.
- Compensation and benefits will be discussed during the interview.
INTERESTED ?
Submit Your CV
Join us and be part of a dynamic team that values innovation, collaboration and personal growth. You will work with committed, talented and driven professionals and contribute to Focal’s mission of excellence in the industry.
Feel free to send your CV to hr@focalshipping.com as well.
