Ras Al Khaimah
Operations Executive
The Operations Executive supports shipping operations by ensuring compliance, documentation accuracy, and customer requirements. Oversees supplier evaluations, inspections and record-keeping. Manages shipping issues, damages and lost freight claims, while maintaining safety and monitoring customer-supplied property. Ensures cargo, tank cleaning and stability compliance, while enhancing customer satisfaction through prompt issue resolution and efficient operations.
As an Operations Executive, you will oversee daily shipping operations, ensuring compliance with protocols, documentation and customer requirements. You will handle supplier evaluations, inspections and record-keeping for quality assurance. Your role includes resolving shipping issues, maintaining safety standards, and monitoring customer-supplied property. Additionally, you must ensure cargo requirements, tank cleaning, and stability are met while enhancing customer satisfaction through prompt issue resolution and service excellence.
- Ensure shipping protocols and documentation meet the requirements
- Review customer requirements and customer correspondence
- Investigate and resolve shipping quality issues, damages or lost freight claims
- Maintain safety standards and procedures
- Ensure supplier evaluations are carried out based on standard procedure
- Ensure purchased products and service are inspected
- Safe keeping of records related to inspection
- Ensure the control and monitoring of customer-supplied property
- Ensure cargo requirements, tank cleaning and stability are met.
- Be responsible for ensuring customer satisfaction, resolving complaints in a timely manner and conducting work as per procedures
- Strong understanding of shipping operations, documentation, and compliance requirements.
- Experience in supplier evaluations, quality inspections, and record-keeping.
- Problem-solving skills to manage shipping issues, including damages and lost freight claims.
- Knowledge of safety standards, cargo requirements, and tank cleaning procedures.
- Ability to monitor and manage customer-supplied property effectively.
- Excellent communication skills to ensure customer satisfaction and resolve concerns promptly.
- Strong attention to detail and ability to enforce operational procedures efficiently.
- A keen eye for detail and a proactive attitude to help keep operations on track.
- Strong communication skills for liaising with various stakeholders.
- A willingness to learn and grow within the shipping industry.
- A team-oriented approach to supporting different departments and operations.
- Graduate of degree level or hold recognised shipping qualifications applicable to the role.
- At least 5 years’ experience in the same role.
- Experience in the shipping and logistics industry is a must.
- A hands-on opportunity to expand your shipping knowledge and skills.
- Exposure to a dynamic and fast-paced environment.
- A supportive and collaborative team to guide your development.
- A chance to build on your existing experience while learning from experienced professionals
- Compensation and benefits will be discussed upon interview
INTERESTED ?
Submit Your CV
To Apply:
Only CV’s submitted in English will be accepted. To apply, email your resume to careers@focalshipping.com with Operations Executive, Ras Al Khaimah, in the Subject Line.
Feel free to send your CV to hr@focalshipping.com as well.
